Carrier Emergency Contacts

Provider Name Customer Support Technical Support Billing Support
2talk

800-283-1332
[email protected]

800-283-1332
[email protected]

800-283-1332
[email protected]

8x8
ACC Business

888-286-2686
[email protected]

Access One

800-804-8333
[email protected]


800-804-8333

800-804-8333
[email protected]


Adigo

888-552-3446
[email protected]

[email protected]

Advantix Solutions Group

866-238-2684

AireSpring

800-825-1055, Opt 1 then Opt 3
[email protected]

Allstream

800-990-5550

Appgate
Aryaka
Astound Business Solutions
AT&T

888-613-6330 CA, NV
800-246-8464 TX, AR, MO, OK, KS
888-288-8339 UVerse Customer Service
844-591-4852 SMB Concierge Team
855-263-7647 HALO Group for ADI, IP Flex, AVPN Install Support and Status Requests


800-332-1321
877-722-3755 DSL

AT&T Wireless
AudioCodes
Avaya
BAI Connect

[email protected]

[email protected]

[email protected]

BCN
Bigleaf Networks

888-244-3133
[email protected]

888-244-3133

888-244-3133

Bluebird Network
Breezeline
Broadvoice

888-325-5875

866-431-1626
[email protected]

888-325-5875
[email protected]

BullsEye Telecom

877-638-2855

CallTower

800-347-5444
[email protected]

Cato Networks

505-333-4070
[email protected]

505-333-4070
[email protected]

505-333-4070
[email protected]

CCI Network Services

877-592-8049
[email protected]

Claro
Coeo Solutions
Cogent

877-726-4368, Opt 1
[email protected]

877-726-4368, Opt 2

877-726-4368, Opt 1
[email protected]

Colt
Comcast

800-391-3000 SMB Customer Care
800-741-4141 Enterprise Customer Care



Post Order Acceptance/ Pre-Installation Scheduling:
866-971-0339 West Division
855-336-6983 Central Division
866-347-7357 Northeast Division



Customer Retention for Products over Coax (upgrades & renewals):
888-203-6702
[email protected]


800-391-3000 SMB Customer Care (Repair, MACD, Billing, Technical Support, IPs)
800-741-4141 Enterprise Customer Care



877-543-3961 PRI
855-368-0600 Mixed SMB with Enterprise Services
800-741-4141 Ethernet
877-761-7401 BVE
877-229-5999 Hospitality

 



800-391-3000 SMB Customer Care (Repair, MACD, Billing, Technical Support, IPs)
800-741-4141 Enterprise Customer Care



877-543-3961 PRI
855-368-0600 Mixed SMB with Enterprise Services
800-741-4141 Ethernet
877-761-7401 BVE
877-229-5999 Hospitality

COMM-CORE
CommandLink
Consensus Cloud
Consolidated Communications
CoreSite
CORO
Corvid Cyberdefense
Covax Data
Cox

949-546-2020

Crown Castle
Cybersafe Solutions
CyrusOne
Cyxtera

800-884-3082
[email protected]

800-884-3082
[email protected]

855-699-8372 Opt. 3
[email protected] US Billing Inquiries

Data Canopy
DataBank

855-328-2247

855-328-2247

Deft
Dialpad
Digital Crossroad
Digital Realty
Documo
DYOPATH

866-609-7284

630-812-2320
[email protected]

630-812-2356
[email protected]

Edify
Effortless Office

855-363-6863, Opt. 1

855-363-6863, Opt. 3

Element Critical
EnTelegent Solutions

800-975-7192

EPIC iO

877-291-9575
[email protected]

877-291-9575, Opt 3
[email protected]

877-291-9575, Opt 2

Equinix
Everstream
Evolve IP

877-459-4347
[email protected]

877-459-4347
[email protected]

877-459-4347
[email protected]

Evoque
Expereo
FiberLight

603-490-2574

800-672-0181
[email protected]

678-366-0027 x20253
[email protected]

First Communications
FirstLight
Five9

866-553-1459
[email protected]

Flagship Solutions Group
Flexential

833-264-3539
[email protected]

833-264-3539
[email protected]

833-264-3539
[email protected]

For2Fi

[email protected]

[email protected]

[email protected]

Frontier

877-600-1512 FiOS

800-239-4430
877-600-1512 FiOS

Fusion Connect

888-275-0777

866-424-5100
877-838-5302
[email protected]

866-424-5100
877-228-7910
[email protected]

Genesys
GeoLinks
Globalgig
GoExceed
GoTo

877-548-3003
888-990-4262
[email protected]

877-548-3003
801-717-1556

Granite

866-847-5500
[email protected]

866-847-5500

GreenPages
Gryphon Networks
GTT
Hawaiian Telcom
HughesNet
Hyperion Partners
INAP
Infosec
Intermedia

877-880-0055, Opt 3

877-880-0055, Opt 4

Intrado

888-728-0950

888-728-0950

888-728-0950, Opt. 3

Kinetic by Windstream
Kustomer
Lifesize
LightEdge (formerly NFINIT)

858-576-4272

Lightpath
Lingo

866-405-4646

866-405-4646

866-405-4646

LiveVox
Logix Fiber Networks
Lumen

877-453-8353
800-860-1020

877-453-8353
877-886-6515 Circuits
888-777-9569 DSL

800-860-1020

Lux Speed
Managed Solution
Masergy

877-462-7374
[email protected]

877-462-7374
[email protected]

877-462-7374
[email protected]

MetTel

800-876-9823
[email protected]

866-312-0911

800-876-9823
[email protected]

Mindsight
Mitel
Momentum Telecom
Natural Wireless
Net2Phone

866-978-8260, Opt. 2
[email protected]

866-978-8260, Opt. 2
[email protected]

866-978-8260, Opt. 3
[email protected]

Netacea
NetWolves

800-676-8870

800-676-8870, Opt. 1 or 2

800-676-8870, Opt. 3

NewCloud Networks

877-NCN-0911
[email protected]

877-NCN-0911
[email protected]

877-NCN-0911
[email protected]

Nexogy
Nextiva
NHC
NICE

800-826-8028

800-826-8028

Nitel

866-892-0915 (Nitel)
855-979-0495 (Hypercore)
[email protected]

866-892-0915 (Nitel)
855-979-0495, Opt 1 (Hypercore)
[email protected]
[email protected]

773-529-6300 (Nitel)
855-979-0495, Opt 3 (Hypecore)
[email protected]
[email protected]

NTT

877-868-8638, Opt. 3
[email protected]

877-868-8638, Opt. 2
[email protected]

Observe.AI
One Ring Networks

404-303-9900, Opt. 2

404-303-9900, Opt. 2

404-303-9900, Opt. 3

Ooma
Optimum (formerly Altice)
Palo Alto Networks
Peerless Network
Perfect Packet

312-690-4584, Opt. 2

312-690-4584, Opt. 2

312-690-4584, Opt. 3

PGi

719-457-6901

Existing Business Billing Inquiries [email protected]

PhoenixNAP

877-749-2656

855-330-1509

877-749-2656

Pilot
Powernet

800-860-9495

800-860-9495, Opt. 3 for Voice, Opt. 4 for Internet

800-860-9495, Opt. 5

QOS Networks

800-767-6990
[email protected]

800-767-6990
[email protected]

QuadraNet
Rackspace
RapidScale

866-686-0328
[email protected]

866-686-0328
[email protected]

Resolve Tech Solutions
Retarus
RingCentral

800-595-8110

800-595-8110

Rise Broadband
Rogers

800-496-4401

Sangoma

256-428-6175

877-344-4861

Shaw Business

877-742-9249 Cable
866-244-7474 Fiber

844-620-7429 Cable
866-244-7475 Fiber
877-742-9249 SmartWiFi
844-388-6423 SmartVoice

877-742-9249 Account Maintenance
[email protected]

Sierra Wireless
Silver Star Telecom

877-782-7662
[email protected]

SilverIP

312-600-3810
[email protected]

312-600-3810
[email protected]

312-600-3900
[email protected]

SilverSky
Sinch (formerly Inteliquent)

866-629-8200
[email protected]

866-629-8200
[email protected]

866-629-8200, Opt. 3
[email protected]

Sirius
Sky Data Vault
SolEx

800-585-6601

Sonic

877-706-5662
[email protected]

Spectrotel
Spectrum

800-314-7195 SMB Regional Biller
877-892-4662 SMB National Biller
888-812-2591 Enterprise

800-314-7195 SMB Regional Biller
877-892-4662 SMB National Biller
888-812-2591 Enterprise

800-314-7195 SMB Regional Biller
877-892-4662 SMB National Biller
888-812-2591 Enterprise

SpectrumVoIP

972-312-0388

469-429-2500
[email protected]

469-638-0902
[email protected]

Splice
Spot On Networks
Steadfast
Switch
Symbol Security
T-Mobile
Talkdesk

888-743-3044

888-743-3044

Telesystem
Telstra
Thrive

866-205-2810
[email protected]

866-205-2810 Opt. 1

866-205-2810
[email protected]

TierPoint
TouchTone Communications

800-900-5474
[email protected]

Towerstream

866-848-5848 or 401-608-8204
[email protected]

866-848-5848 x9102
[email protected]

TPx

877-487-8722, Opt 3
888-611-8722 Premier (Accounts that bill over $7500 MRC)
855-444-8722 Cloud Product Support

877-487-8349, Opt 2
[email protected]

TSI

888-446-4733

888-446-4733

UbiStor
UJET
unWired Broadband
UPN
Utility Telecom
Verizon

800-837-4966 Schedule Order Changes



In-flight FiOS Order Updates
800-859-0708 NY, CT
800-285-2263 PA, DE
800-675-9911 DC, MD, VA, NJ
800-859-1675 MA, RI


In-flight FiOS Order Updates
800-859-0708 NY, CT
800-285-2263 PA, DE
800-675-9911 DC, MD, VA, NJ
800-859-1675 MA, RI


Verizon Wireless
Viasat

855-313-4111

888-272-7232

855-313-4111

VinaKom
Virsage

866-929-8092, Opt. 2
[email protected]

866-929-8092, Opt. 3

Vonage

844-399-5339

888-287-9199

WAN Dynamics
Windstream Enterprise

855-221-2141
855-340-2001 Level 1 Escalation
855-340-2002 Level 2 Escalation

855-221-2141
855-340-2001 Level 1 Escalation
855-340-2002 Level 2 Escalation

855-221-2141
855-340-2001 Level 1 Escalation
855-340-2002 Level 2 Escalation

WiredIQ

941-615-1005, Opt. 2
[email protected]

941-615-1005, Opt. 2
[email protected]

Wireless Watchdogs
WOW! Business
XCast Labs

310-861-4700, Opt. 3
[email protected]

310-861-4700, Opt. 4
310-861-4700, Opt. 5 for NOC

Xcitium
Zayo

866-364-6033

866-364-6033

866-364-6033
[email protected]

ZeroOutages

888-383-3841
[email protected]

888-383-3841
[email protected]

Ziply Fiber
Zoom Video Communications
Zultys

408-328-0450

408-328-0450